Terms of service

TERMS OF SERVICE

Welcome to Twins Essence. By accessing our website or placing an order, you agree to the following Terms of Service.

WHOLESALE ORDERS

Twins Essence operates as a wholesale fragrance retailer. A minimum purchase of $200 USD is required to complete an online order.

Customers may mix and match eligible products to meet the minimum order requirement.

PRICING

All prices displayed on our website are in U.S. dollars unless otherwise stated.

Prices, promotions, product availability, and product selection are subject to change without notice.

PRODUCT AVAILABILITY

All products are subject to availability. Adding an item to your cart does not guarantee availability until the order has been successfully placed and confirmed.

If an item becomes unavailable after an order is placed, we may contact the customer to arrange a replacement, store credit, or refund for the unavailable item.

PRODUCT INFORMATION

We make every reasonable effort to accurately display product descriptions, sizes, packaging, and images.

Packaging, bottle design, labeling, or presentation may occasionally vary due to manufacturer updates without affecting the authenticity or intended product.

PAYMENT

Payment must be successfully completed before an order can be processed.

Orders may be subject to payment verification or additional review when necessary to prevent fraud or unauthorized transactions.

SHIPPING

Customers are responsible for applicable shipping charges unless otherwise expressly stated.

Shipping rates and available services are presented during checkout based on the order and delivery destination.

Delivery estimates are estimates only and are not guaranteed.

CANCELLATIONS, RETURNS & REFUNDS

Orders begin processing shortly after purchase. Cancellation requests are not guaranteed once an order has entered processing, packing, or shipping.

Returns, refunds, replacements, damaged merchandise, incorrect items, and missing merchandise are governed by our Return & Refund Policy.

RESALE RESPONSIBILITY

Customers purchasing merchandise for resale are responsible for complying with all applicable laws, licensing requirements, tax obligations, marketplace requirements, and other regulations related to their business and resale activities.

Twins Essence is not responsible for a customer's ability to resell merchandise through any particular marketplace, platform, retail location, or sales channel.

LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Twins Essence will not be liable for indirect, incidental, special, or consequential losses arising from the use, resale, or inability to resell merchandise purchased from our store.

Nothing in these Terms is intended to exclude or limit rights or liabilities that cannot legally be excluded or limited.

CHANGES TO THESE TERMS

Twins Essence reserves the right to update these Terms of Service when necessary. The version posted on our website at the time of purchase will apply to that transaction.

CONTACT

Questions regarding these Terms of Service may be submitted through the contact information provided on our website.

By accessing our website and placing an order with Twins Essence, you acknowledge that you have read and agree to these Terms of Service.