Shipping policy

SHIPPING POLICY

Twins Essence ships orders within the United States. Customers are responsible for all applicable shipping charges unless otherwise stated.

SHIPPING RATES

Shipping costs are calculated at checkout based on the order, package weight, shipping destination, and selected shipping service.

Available shipping options may include USPS Ground Advantage and USPS Priority Mail, depending on the order and destination.

ORDER PROCESSING

Orders are processed and prepared for shipment as quickly as possible. Processing time is separate from the carrier's estimated transit time.

During periods of high order volume, holidays, promotions, or restocks, processing may take longer than usual.

DELIVERY TIMES

Estimated delivery times displayed at checkout are provided by the shipping carrier and are estimates only. Twins Essence cannot guarantee an exact delivery date once a package has been transferred to the carrier.

Carrier delays caused by weather, holidays, transportation disruptions, or other circumstances outside our control may affect delivery times.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order. Twins Essence is not responsible for delays, failed deliveries, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.

TRACKING

When tracking information is available, it will be provided after the order has shipped.

Customers are responsible for monitoring their tracking information and delivery status.

LOST OR MISSING PACKAGES

If tracking shows that a package has been delivered but you cannot locate it, please check with household members, neighbors, your local carrier, or the delivery location first.

Please contact Twins Essence promptly if additional assistance is needed. Lost or missing package claims may require an investigation with the shipping carrier and will be handled according to the circumstances of the shipment.

DAMAGED SHIPMENTS

If merchandise arrives damaged, incorrect, or with missing items, please notify Twins Essence within 48 hours of confirmed delivery and follow the requirements outlined in our Return & Refund Policy.

Please retain the merchandise, shipping box, packaging materials, and shipping label while the claim is being reviewed.

RETURN SHIPPING

Return shipping is handled according to our Return & Refund Policy. Merchandise should not be returned without prior authorization from Twins Essence.

By placing an order with Twins Essence, you acknowledge and agree to this Shipping Policy.