Contact information

CONTACT INFORMATION

We’re here to help with questions regarding orders, products, wholesale purchases, shipping, or existing orders.

CUSTOMER SERVICE

For assistance, please contact Twins Essence using the contact information or contact form provided on our website.

When contacting us about an existing order, please include your order number and the email address used to place the order so we can assist you more efficiently.

ORDER ISSUES

For damaged, incorrect, or missing merchandise, please contact us within 48 hours of confirmed delivery and refer to our Return & Refund Policy for claim requirements.

BUSINESS HOURS

Messages are reviewed during normal business days. Response times may vary during weekends, holidays, and periods of high order volume.

Twins Essence
Wholesale Fragrances
United States